Terms & Conditions

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000, and the applicable rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signature.

These Terms & Conditions govern your access to and use of https://aivexshop.in/ (“Website”) and the purchase of products offered by AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By accessing, browsing, registering on, or purchasing through the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. Business Information

Legal Name: AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED

Registered Address:
First Floor, Office No. 06,
New No. 158, Old No. 100,
Coral Merchant Street, Mannady,
Chennai, Tamil Nadu – 600001, India

2. Eligibility

By accessing or using the Website, you represent and warrant that:

  • You are at least 18 years of age.
  • You are legally capable of entering into a binding agreement.
  • You are not prohibited from using the Website under any applicable law.
  • All information provided by you is accurate, complete, and current.
  • You will use the Website only for lawful purposes.

If you are using the Website on behalf of an organisation or another person, you confirm that you have the authority to accept these Terms on their behalf.

3. User Account and Information

Certain features of the Website may require customers to create an account or provide personal information.

Users are responsible for:

  • Providing accurate and complete information
  • Maintaining the confidentiality of their account credentials
  • Preventing unauthorised access to their account
  • Immediately informing us of any suspected unauthorised activity
  • Ensuring that their contact and delivery details remain updated

The Company shall not be responsible for any loss arising from incorrect information provided by the customer or unauthorised use of the customer’s account.

4. Products

The Website offers various products for sale. Product availability is subject to stock availability, serviceability, operational conditions, and other applicable limitations.

We reserve the right to:

  • Add, remove, discontinue, or modify products
  • Change product specifications, packaging, or design
  • Limit the quantity available for purchase
  • Restrict the sale of products to certain locations
  • Refuse or cancel an order where reasonably necessary
  • Discontinue any product without prior notice

The display of a product on the Website does not guarantee that the product will remain available at the time an order is processed.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on the Website are accurate.

However:

  • Actual product colour may vary because of screen or device settings.
  • Product packaging or design may change without prior notice.
  • Images may be used for representation purposes.
  • Minor differences may exist between the displayed image and the delivered product.
  • Typographical, technical, or pricing errors may occasionally occur.

We reserve the right to correct any error, inaccuracy, or omission and to modify or update product information at any time.

6. Orders and Acceptance

Placing an order through the Website constitutes an offer by the customer to purchase the selected products.

An order shall be considered accepted only after:

  • The required payment has been successfully completed
  • The payment has been verified
  • The product is available in stock
  • The order has been approved and confirmed by the Company

An automated order acknowledgement does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or refuse an order due to:

  • Product unavailability
  • Incorrect product information or pricing
  • Payment failure or unsuccessful payment verification
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorised activity
  • Delivery restrictions or serviceability issues
  • Technical or operational errors
  • Violation of these Terms & Conditions
  • Any other legitimate business reason

Where applicable, customers will be informed if an order is cancelled.

7. Pricing

All product prices displayed on the Website are stated in Indian Rupees (INR) unless otherwise specified.

The following conditions apply:

  • Prices may change without prior notice.
  • The price applicable at checkout shall be the final product price, subject to successful payment.
  • Taxes, delivery charges, platform charges, or other applicable fees may be added during checkout.
  • Promotional prices and offers may be available for a limited period.
  • We reserve the right to correct pricing errors.

If an order is placed at an incorrect price due to a technical or typographical error, we may cancel the order and notify the customer.

8. Payments

Payments may be processed through authorised third-party payment gateways, banks, UPI platforms, card networks, or other payment service providers.

Customers agree to provide valid and authorised payment information.

We do not directly store sensitive payment credentials such as:

  • Credit card numbers
  • Debit card numbers
  • CVV details
  • UPI PINs
  • Internet banking passwords
  • One-time passwords
  • Other banking credentials

Payment processing may be subject to the terms, security standards, and privacy policies of the relevant payment service provider.

The Company shall not be responsible for payment failures, banking delays, gateway interruptions, or unauthorised transactions caused by third-party systems.

9. Shipping and Delivery

Orders shall be processed, shipped, and delivered in accordance with the Shipping Policy published on the Website.

Delivery timelines provided on the Website are estimates and may vary depending on:

  • Delivery location
  • Courier serviceability
  • Product availability
  • Public holidays
  • Weather conditions
  • Government restrictions
  • Operational disruptions
  • Events beyond our reasonable control

The Company shall not be liable for delays caused by courier partners, transport providers, incorrect delivery information, customer unavailability, or circumstances beyond our control.

Customers must provide a complete and accurate delivery address. Additional delivery charges may apply where a shipment is returned or requires re-dispatch because of incorrect information provided by the customer.

10. Returns, Refunds, Exchanges and Cancellations

Returns, refunds, exchanges, replacements, and order cancellations shall be governed by the separate Return & Refund Policy and any other applicable policy published on the Website.

Customers are advised to review the applicable policy carefully before placing an order.

Where the Return & Refund Policy provides that products are non-returnable, non-exchangeable, or non-replaceable, the same conditions shall apply to purchases made through the Website.

11. Promotions and Discount Offers

From time to time, we may provide discount codes, promotional offers, coupons, or special prices.

Such offers may:

  • Be available for a limited period
  • Apply only to selected products or customers
  • Require a minimum order value
  • Be limited to one use per customer
  • Not be combined with other offers
  • Be withdrawn or modified without prior notice

We reserve the right to cancel or reject any promotional benefit where misuse, duplication, manipulation, or fraudulent activity is suspected.

12. Intellectual Property Rights

All content available on the Website, including but not limited to the following, is owned by or licensed to AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED:

  • Company name and logo
  • Product images
  • Graphics and illustrations
  • Text and written content
  • Website design and layout
  • Trademarks and branding elements
  • Icons, videos, and visual material
  • Software, code, and Website functionality
  • Product descriptions and marketing material

The content is protected under applicable intellectual property laws.

Users shall not, without prior written permission:

  • Copy or reproduce Website content
  • Modify or distribute Website content
  • Use Company branding for commercial purposes
  • Republish product images or descriptions
  • Create derivative works from Website content
  • Use automated tools to extract or scrape Website data
  • Claim ownership of any Company intellectual property

Unauthorised use may result in legal action.

13. User Conduct

Users agree not to:

  • Use the Website for any unlawful or fraudulent activity
  • Provide false, misleading, or incomplete information
  • Impersonate another person or organisation
  • Attempt unauthorised access to Website systems
  • Interfere with the Website’s security or functionality
  • Upload viruses, malware, or harmful software
  • Manipulate pricing, offers, or payment systems
  • Use bots, scripts, or automated systems to misuse the Website
  • Copy, scrape, reproduce, or commercially exploit Website content
  • Place fraudulent, fake, or unauthorised orders
  • Engage in conduct that may damage the Company or other users

We may restrict or terminate access to the Website where a user violates these Terms.

14. Third-Party Services and Links

The Website may use or contain links to third-party services, including:

  • Payment gateways
  • Courier and logistics providers
  • Analytics services
  • Social media platforms
  • External websites
  • Communication service providers

These third-party services operate independently and may have their own terms and privacy policies.

The Company does not control and shall not be responsible for the content, availability, security, actions, or practices of third-party services.

15. Website Availability

We endeavour to keep the Website available and operational. However, uninterrupted or error-free access is not guaranteed.

Website access may be temporarily suspended because of:

  • Maintenance
  • Technical issues
  • Server downtime
  • Cybersecurity concerns
  • Software updates
  • Network failures
  • Events beyond our reasonable control

We reserve the right to modify, suspend, restrict, or discontinue any part of the Website without prior notice.

16. Limitation of Liability

To the maximum extent permitted by applicable law, AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED shall not be liable for:

  • Indirect, incidental, special, or consequential losses
  • Loss of profit, income, opportunity, or data
  • Product misuse or improper handling by the customer
  • Temporary interruption or unavailability of the Website
  • Delays caused by third-party logistics providers
  • Payment gateway or banking failures
  • Incorrect information provided by the customer
  • Unauthorised access resulting from the customer’s failure to secure their account
  • Events beyond the Company’s reasonable control

Where liability cannot legally be excluded, the maximum aggregate liability of the Company shall not exceed the amount actually paid by the customer for the relevant order giving rise to the claim.

Nothing in these Terms shall exclude any liability that cannot be excluded under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED, including its directors, officers, employees, affiliates, agents, partners, and service providers, from and against any claims, demands, losses, damages, liabilities, costs, and expenses arising from:

  • Your misuse of the Website
  • Your violation of these Terms & Conditions
  • Your violation of any applicable law
  • Your infringement of third-party rights
  • False or misleading information provided by you
  • Fraudulent or unauthorised activity conducted through your account

18. Force Majeure

The Company shall not be held responsible for any delay, interruption, failure, or non-performance resulting from circumstances beyond its reasonable control, including:

  • Natural disasters
  • Floods, fires, or earthquakes
  • Epidemics or pandemics
  • Government orders or restrictions
  • Strikes or transport disruptions
  • Internet or telecommunications failures
  • Courier or logistics interruptions
  • War, civil unrest, or acts of terrorism
  • Technical failures affecting third-party providers

19. Privacy

The collection, processing, storage, and use of personal information shall be governed by the Company’s Privacy Policy published on the Website.

By using the Website, you consent to the handling of your information in accordance with the Privacy Policy and applicable law.

20. Termination or Suspension

We reserve the right to suspend, restrict, or terminate a user’s access to the Website without prior notice where:

  • These Terms are violated
  • Fraudulent activity is suspected
  • The Website is misused
  • Unauthorised access is attempted
  • Such action is necessary for legal, security, or operational reasons

Termination shall not affect rights, obligations, or liabilities that arose before the date of termination.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to any applicable consumer protection laws, all disputes arising from or relating to the Website, products, orders, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, Tamil Nadu, India.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue to remain valid and enforceable.

23. Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be provided in writing by an authorised representative of the Company.

24. Changes to These Terms

We reserve the right to amend, update, or modify these Terms & Conditions at any time without prior notice.

Updated Terms shall become effective immediately after being published on the Website.

Continued access to or use of the Website after any changes constitutes acceptance of the revised Terms.

Customers are advised to review this page periodically.

25. Contact Information

For questions, concerns, complaints, or queries regarding these Terms & Conditions, customers may contact us using the details below:

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED

Registered Address:
First Floor, Office No. 06,
New No. 158, Old No. 100,
Coral Merchant Street, Mannady,
Chennai, Tamil Nadu – 600001, India