Privacy Policy

This Privacy Policy explains how AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, processes, stores, shares, and protects your information when you access or use https://aivexshop.in/ (“Website”) or purchase products through the Website.

By accessing, browsing, registering on, or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Business Information

Legal Name: AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED

Registered Address:
First Floor, Office No. 06,
New No. 158, Old No. 100,
Coral Merchant Street, Mannady,
Chennai, Tamil Nadu – 600001, India

2. Information We Collect

We may collect personal, transactional, technical, and communication-related information when you visit the Website, create an account, place an order, make a payment, contact customer support, or interact with our services.

2.1 Personal Information

We may collect the following personal information:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Postal code
  • Account and login information
  • Customer preferences
  • Information voluntarily provided by you

2.2 Order and Transaction Information

When you place an order, we may collect:

  • Order ID
  • Product details
  • Quantity and selected variations
  • Order value
  • Billing and shipping information
  • Payment status
  • Transaction reference number
  • Order history
  • Delivery and tracking information
  • Cancellation or refund request information

2.3 Payment Information

Payments made through the Website are processed by authorised third-party payment gateways, banks, card networks, UPI providers, or other payment service providers.

We do not directly store sensitive payment credentials such as:

  • Debit card numbers
  • Credit card numbers
  • CVV details
  • UPI PINs
  • Net banking passwords
  • One-time passwords
  • Complete banking credentials

We may receive limited payment-related information from the payment provider, including:

  • Transaction ID
  • Payment status
  • Payment method
  • Amount paid
  • Date and time of payment
  • Masked payment details

2.4 Customer Support Communications

When you contact us, we may collect and retain:

  • Emails and support requests
  • Phone or chat communications
  • Complaints and feedback
  • Refund-related documents
  • Payment proof
  • Screenshots and attachments
  • Other information shared during support interactions

2.5 Technical and Usage Information

When you access the Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website or source
  • Pages visited
  • Date and time of access
  • Website usage and interaction data
  • Session information
  • Cookies and analytics data
  • Approximate location based on IP address
  • Website errors and performance information

3. How We Collect Information

We may collect information through:

  • Information submitted directly by you
  • Account registration and checkout forms
  • Orders and payment transactions
  • Customer support communications
  • Cookies and similar technologies
  • Analytics tools
  • Payment gateway providers
  • Courier and logistics partners
  • Hosting and technology service providers
  • Other lawful sources connected with our business operations

4. How We Use Your Information

We may use the collected information for the following purposes:

  • To create and manage customer accounts
  • To process and fulfil orders
  • To verify payments and transactions
  • To arrange shipping and delivery
  • To send order confirmations and updates
  • To provide customer support
  • To process eligible refund requests
  • To communicate regarding products, orders, or services
  • To improve Website functionality and performance
  • To personalise the customer experience
  • To maintain internal business records
  • To conduct analytics and operational reporting
  • To prevent fraud and unauthorised activity
  • To protect the Website and its users
  • To detect technical or security issues
  • To comply with accounting and taxation requirements
  • To comply with legal and regulatory obligations
  • To establish, exercise, or defend legal claims

5. Legal Basis for Processing

Where required under applicable law, we process personal information on one or more of the following grounds:

  • Your consent
  • Performance of a contract or order
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Prevention of fraud or misuse
  • Establishment or defence of legal claims
  • Protection of the rights and safety of customers, the Company, or third parties

6. Sharing of Information

We do not sell, rent, or trade customer personal information.

We may share limited information with trusted third parties where reasonably required to operate the Website, process orders, or comply with legal obligations.

Information may be shared with:

  • Payment gateway providers
  • Banks and financial institutions
  • Courier and logistics partners
  • Technology and hosting service providers
  • Website maintenance providers
  • Analytics and security service providers
  • Customer communication providers
  • Accounting, auditing, and professional advisers
  • Government, regulatory, or law-enforcement authorities
  • Courts or legal authorities where required by law

Only the information reasonably necessary for the relevant operational or legal purpose shall be shared.

Third-party service providers are responsible for processing information in accordance with their own privacy policies and applicable laws.

7. Cookies and Similar Technologies

Our Website may use cookies, pixels, local storage, and similar technologies to improve Website functionality and understand how visitors use the Website.

Cookies may be used to:

  • Maintain user sessions
  • Remember customer preferences
  • Store shopping cart information
  • Improve Website performance
  • Analyse visitor activity
  • Measure traffic and engagement
  • Detect suspicious or fraudulent activity
  • Enhance the customer experience
  • Support essential Website features

Managing Cookies

Users may control or disable cookies through their browser settings.

Disabling cookies may affect:

  • Login functionality
  • Shopping cart features
  • Checkout processes
  • Saved preferences
  • Other essential Website functions

8. Data Security

We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure
  • Alteration
  • Destruction
  • Fraudulent activity

These safeguards may include:

  • Secure hosting environments
  • Access controls
  • Encryption where appropriate
  • Website security monitoring
  • Restricted internal access
  • Payment processing through authorised gateways
  • Software and security updates
  • Backup and recovery measures

However, no method of internet transmission, electronic storage, or digital communication is completely secure. Therefore, we cannot guarantee absolute security of information.

Users are responsible for maintaining the confidentiality of their account passwords, one-time passwords, and other access credentials.

9. Data Retention

We may retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for:

  • Order processing and fulfilment
  • Customer support
  • Payment and refund verification
  • Accounting and taxation purposes
  • Fraud prevention
  • Dispute resolution
  • Legal and regulatory compliance
  • Internal business records
  • Enforcement of agreements and policies

The retention period may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

Information may be securely deleted, anonymised, or restricted when it is no longer required.

10. Your Rights

Subject to applicable law and reasonable identity verification, you may request:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Updating of outdated information
  • Deletion of personal information where legally permissible
  • Withdrawal of consent where processing is based on consent
  • Information regarding how your data is being used
  • Restriction of certain processing activities
  • Assistance regarding privacy-related concerns

Requests may be submitted to:

We may request additional information to verify your identity before processing a privacy request.

Certain information may not be deleted where its retention is required for:

  • Accounting or taxation
  • Legal or regulatory compliance
  • Fraud prevention
  • Active disputes
  • Enforcement of contractual rights
  • Other lawful business purposes

11. Marketing Communications

Where permitted by law or based on your consent, we may send information about:

  • Products
  • Promotional offers
  • Discounts
  • Website updates
  • Service announcements

You may request to stop receiving promotional communications by contacting us.

Transactional messages relating to orders, payments, refunds, delivery, account security, or legal notices may continue to be sent even after you opt out of promotional messages.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, payment gateways, social media platforms, or external services.

We do not control and are not responsible for:

  • Third-party privacy practices
  • Third-party content
  • Security of external platforms
  • Collection or use of information by third parties
  • Availability or functionality of third-party services

Users are advised to review the privacy policies and terms of third-party services before sharing information with them.

13. Children’s Privacy

The Website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information directly from children.

If we become aware that personal information has been collected from a child without appropriate authorisation, we may take reasonable steps to delete or restrict such information.

A parent or legal guardian who believes that a child has provided personal information may contact us using the details provided in this policy.

14. International Data Processing

Some technology, hosting, analytics, payment, or support service providers may process information using systems located outside the customer’s state or country.

Where such processing occurs, reasonable steps will be taken to ensure that the information is handled in accordance with applicable law and appropriate security standards.

15. Fraud Prevention and Legal Compliance

We may use and disclose information where reasonably necessary to:

  • Prevent payment fraud
  • Detect suspicious transactions
  • Investigate unauthorised activity
  • Protect customers and the Company
  • Enforce our policies and agreements
  • Respond to lawful government requests
  • Comply with court orders or legal proceedings
  • Meet regulatory and statutory obligations

16. Changes to This Privacy Policy

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED reserves the right to amend, update, or modify this Privacy Policy at any time without prior notice.

Any changes shall become effective immediately after being published on the Website.

Customers are advised to review this Privacy Policy periodically to remain informed about how their information is collected and used.

Continued use of the Website after an updated policy is published constitutes acknowledgement of the revised Privacy Policy.

17. Contact and Privacy Requests

For privacy-related queries, complaints, corrections, deletion requests, or other concerns, please contact us using the details below:

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED

Registered Address:
First Floor, Office No. 06,
New No. 158, Old No. 100,
Coral Merchant Street, Mannady,
Chennai, Tamil Nadu – 600001, India