Return & Refund Policy

This Return & Refund Policy applies to all purchases made through https://aivexshop.in/ (“Website”). The Website is owned and operated by AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By placing an order through our Website, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products purchased through our Website.

  • ❌ No Return
  • ❌ No Exchange
  • ❌ No Replacement

Once an order has been successfully placed and delivered to the customer, it shall not be eligible for return, exchange, or replacement under any circumstances.

Customers are advised to carefully review all relevant product information before placing an order, including:

  • Product name and description
  • Product specifications
  • Size, colour, and available variations
  • Product images
  • Pricing and applicable charges
  • Delivery information
  • Other relevant product details

The customer shall be responsible for ensuring that the correct product, size, colour, quantity, and variation are selected before completing the purchase.

2. Refund Policy

Refunds shall be provided only in the case of a verified duplicate transaction.

Eligible Refund Case

✅ Duplicate Transaction

A duplicate transaction occurs when a customer is charged more than once for the same order due to:

  • A technical issue
  • A payment gateway error
  • A banking error
  • Duplicate payment processing
  • An accidental repeated transaction for the same order

After receiving a refund request:

  • The duplicate transaction will be reviewed and verified by our team.
  • The customer may be required to provide payment and transaction details.
  • Upon successful verification, only the excess or duplicate amount will be refunded.
  • The refund will be processed to the original payment method used for the transaction.
  • Refund processing and credit timelines may take 7–10 business days, depending on the customer’s bank, card issuer, UPI service provider, or payment gateway.

No refund shall be provided for any reason other than a successfully verified duplicate transaction.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after placing or receiving an order
  • Incorrect product selection by the customer
  • Incorrect size, colour, quantity, or variation selected by the customer
  • Personal preference or dissatisfaction issues
  • Delivery delays caused by courier or logistics partners
  • Failure of the customer to receive the shipment
  • Incorrect or incomplete delivery address provided by the customer
  • Refusal to accept the order at the time of delivery
  • Minor differences in product colour caused by screen or display settings
  • Requests submitted without valid transaction proof
  • Any request other than a verified duplicate transaction

4. Refund Request Process

Customers requesting a refund for a duplicate transaction must contact our support team and provide the following information:

  • Customer’s full name
  • Registered email address
  • Registered mobile number
  • Order ID
  • Transaction ID
  • Date and amount of the transaction
  • Payment proof, receipt, or bank statement
  • Screenshot showing the duplicate charge
  • A brief explanation of the issue

Refund requests may be submitted through the following contact details:

Incomplete requests or requests submitted without sufficient payment proof may not be processed until all required information has been provided.

5. Verification and Approval

Submitting a refund request does not automatically guarantee approval.

All refund requests will be subject to:

  • Internal verification
  • Payment gateway confirmation
  • Bank transaction verification
  • Order and payment record validation

The Company reserves the right to reject a refund request where:

  • The duplicate payment cannot be verified
  • The provided information is incorrect or incomplete
  • The payment is linked to separate orders
  • The claim is found to be false, misleading, or fraudulent
  • The request does not fall within the scope of this policy

6. Refund Processing Time

Once a duplicate transaction refund has been approved:

  • The refund will be initiated to the original payment method.
  • Customers will be informed through email, phone, or other available communication channels.
  • The amount may take 7–10 business days to appear in the customer’s account.
  • The actual credit timeline may vary depending on the bank, card issuer, UPI provider, or payment gateway.

The Company shall not be responsible for delays caused by banks, financial institutions, payment gateways, or other third-party service providers after the refund has been successfully initiated.

7. Policy Updates

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED reserves the right to amend, modify, or update this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately after being published on the Website. Customers are advised to review this policy periodically before placing an order.

8. Contact Information

For questions, concerns, or duplicate transaction refund requests, customers may contact us using the details below:

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED

Registered Address:
First Floor, Office No. 06,
New No. 158, Old No. 100,
Coral Merchant Street, Mannady,
Chennai, Tamil Nadu – 600001, India