Shipping Policy

This Shipping Policy applies to all orders placed through https://aivexshop.in/ (“Website”). The Website is owned and operated by AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By placing an order through the Website, customers acknowledge that they have read, understood, and agreed to the terms mentioned in this Shipping Policy.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Please note:

  • Orders are not processed on Sundays or public holidays.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • Processing time is separate from the estimated delivery timeline.
  • Orders placed outside regular business hours may be processed on the next business day.
  • Processing times may be extended during peak seasons, promotional campaigns, festivals, sales, or unforeseen circumstances.
  • Orders may also be delayed due to payment verification, stock availability, technical issues, or operational requirements.

2. Shipping Coverage

We currently provide shipping services across India, subject to courier partner availability and PIN code serviceability.

Shipping services may not be available in:

  • Remote locations
  • Restricted areas
  • Non-serviceable PIN codes
  • Locations where courier services are temporarily unavailable
  • Areas affected by government or operational restrictions

The Company reserves the right to cancel an order where delivery to the provided location is not possible.

3. Estimated Delivery Timeline

The estimated delivery timelines after dispatch are as follows:

  • Metro Cities: 2–5 business days
  • Non-Metro Cities and Towns: 3–8 business days
  • Remote Areas: 5–10 business days

These delivery timelines are estimates and not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Delivery location
  • Courier partner operations
  • PIN code serviceability
  • Product availability
  • Weather conditions
  • Transportation availability
  • Public holidays
  • Government restrictions
  • Natural disasters
  • Other circumstances beyond our reasonable control

The total delivery period may include both the order processing time and the estimated shipping time after dispatch.

4. Shipping Charges

Shipping charges, where applicable, will be clearly displayed during checkout before the customer completes payment.

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product weight
  • Package dimensions
  • Courier partner charges
  • Available shipping method

The Company may introduce free shipping, discounted shipping, or other promotional shipping offers from time to time at its sole discretion.

Such offers may:

  • Apply only to selected products
  • Require a minimum order value
  • Apply only to certain delivery locations
  • Remain available for a limited period
  • Be modified or withdrawn without prior notice

5. Order Tracking

Once an order has been shipped, tracking details may be shared with the customer through:

  • Email
  • SMS
  • WhatsApp
  • Customer account
  • Website tracking page
  • Other available communication channels

Tracking information may include:

  • Courier partner name
  • Tracking number
  • Tracking link
  • Dispatch date
  • Estimated delivery information

Customers can track their shipments using the tracking details provided.

Tracking information may take some time to update after dispatch due to courier partner system delays.

6. Customer Responsibilities

Customers must ensure that all information provided while placing an order is accurate and complete.

Customers must provide:

  • Full name
  • Complete delivery address
  • Correct contact number
  • Valid email address
  • Correct PIN code
  • Landmark, where applicable
  • City and state details

Customers are responsible for:

  • Reviewing delivery details before confirming the order
  • Remaining available at the delivery address
  • Responding to calls or messages from the courier partner
  • Ensuring that an authorised person is available to receive the shipment
  • Providing any additional location details required for delivery

The Company shall not be responsible for delivery delays, failed deliveries, returned shipments, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Delays

Delivery may be delayed due to circumstances including:

  • Adverse weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Courier partner operational issues
  • Remote location accessibility
  • Strikes or local disturbances
  • Incorrect or incomplete delivery information
  • Recipient unavailability
  • Circumstances beyond the Company’s reasonable control

Such delays shall not entitle customers to:

  • Compensation
  • Return
  • Exchange
  • Replacement
  • Cancellation
  • Refund

Any refund or other remedy shall remain subject to the separate Return & Refund Policy published on the Website.

8. Failed Delivery Attempts

A delivery attempt may fail due to:

  • Incorrect delivery address
  • Incomplete address
  • Incorrect contact information
  • Recipient unavailability
  • No response to courier calls
  • Restricted access to the delivery location
  • Refusal to accept the shipment
  • Failure to provide the required delivery confirmation

If delivery fails for any of the above reasons:

  • Additional shipping charges may apply.
  • Re-delivery charges may be payable by the customer.
  • The shipment may be returned to the Company.
  • Re-dispatch will be subject to product availability and courier serviceability.
  • Delivery timelines may be extended.

The original shipping charges may not be refundable where delivery fails due to incorrect information or recipient unavailability.

9. Contact Information

For shipping, dispatch, tracking, or delivery-related queries, customers may contact us using the details below:

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED

Registered Address:
First Floor, Office No. 06,
New No. 158, Old No. 100,
Coral Merchant Street, Mannady,
Chennai, Tamil Nadu – 600001, India

Customers should provide their order ID, registered contact details, and a brief description of the issue while contacting the Company.

10. Policy Updates

AIVEX DIGITAL SOLUTIONS PRIVATE LIMITED reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice.

Any changes to this Shipping Policy shall become effective immediately after being published on the Website.

Customers are advised to review this Shipping Policy periodically and before placing an order through the Website.